Customers who make use Of Peer to Peer (P2P) file sharing networks should pay particular attention to this, as these programs open many connections at a time and this can cause your router to run out of memory and slow down over time.
#MWEB SALES CONTACT PC#
If you're struggling to connect to the internet or you have issues downloading certain files, we strongly advise that you not only restart your PC but also to reset your ADSL router. However, three days into the month, I experienced Digital Coronary, a severe clogging of the arteries, this after a router “reset” as recommended by MWEB on November 2: Call me greedy, I call it optimising benefication.Ĭome the end of October, I was very happy and a call to MWEB saw me going into November uncapped, no problem.
#MWEB SALES CONTACT DOWNLOAD#
In all this maximizing download speed became a point of interest, Telkom pointed me to their site where a download speed test was possible, via my service provider of course. Of course there was a little time and effort required to download before watching, it’s not a case of click play and sit back. I was also able to find movies I had missed, (and were not on the SABC’s repeat list for re-broadcast, again). It took some adjustment but eventually I was able to find and watch or read, some amazing things like those documentaries I had missed, because I can’t afford the satellite, Planet Earth for instance, in high def to boot, fantastic.
So this means that I moved into the uncapped realm on October 15 with half a month to play with my newfound freedom and the option of bailing out at the end of the month if I found the experience wasn’t worth the extra bill. Okay, I could put that down to crazy bureaucracy but clearly they see me as part of that “captive market”. The other incidental fact gleaned from the call centre was that if I cancelled and reapplied a short period later, I would be charged the reduced fee of R145.00 instead of the R199.00 I was being charged as a loyal, long term customer. You see, for some reason, they can perform a migration upwards, in a matter of minutes, on the strength of a phone call, but they can’t do the reverse migration back down to the capped product without written notice over a period of a month. The little bit of history is that, after consulting the MWEB sales call-centre, I decided the best approach was to submit the required one month notice of cancellation at the end of September then use my data allotment for October before phoning the call centre to have them migrate my account to the uncapped product.
Ten days later I’m still waiting for a call-back. Of course I griped about this and I’ll swear the call centre agent said that the policy was for a 24 hour turn around. Turns out it’s deliberate - it’s a thing they call shaping. Over time, they adopted multiple separate systems for many core functions such as customer databases, financials and service provisioning.After responding to a recommendation by MWEB my download speeds have dropped from 35 kB/sec and above to between 0.5 and maybe 25 kB/sec. MWEB has grown significantly since 1997 both organically and through company purchases.
#MWEB SALES CONTACT FULL#
Since first introducing the Internet to South Africa way back in 1997, today MWEB offers a full range of ADSL, Fibre, 3G, LTE and WiFi solutions for the home and small business. Įvery day, over 320,000 customers choose MWEB to connect their lives to the Internet. MWEB now has a simple, stable, consistent system that offers visibility of core business data, flexibility to adapt and a quicker time-to-market. SOLIDitech has migrated all disparate data onto a single, SOLID platform to automate Customer Management, Billing, Financial Management, Collections and Sales processes.
MWEB Unifies Core Business Systems to Accelerate Time-to-market Reducing complexities through a stable and consistent platform Īfter years of running multiple separate systems for core business functions, MWEB needed a unified solution to reduce complexities and risk, and decrease their time-to-market.
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